Support

Help, without the runaround.

For help with access, family links, roster information or your account, email support@kitcrewapp.com.

Account access

If you are still signed in on a trusted device, use Account & security to reset your KIT code. Otherwise use Account recovery from the sign-in screen.

Family links

The crew member creates the invitation. In their app, they can find it under Settings → Account & security → Family portal.

Roster and journey information

Refresh your roster from the owner controls. Flight and map information can be delayed and should be checked against official operational sources.